Course Descriptions<\/strong><\/h3>\n
\nSemester 1<\/strong>
\nBasic Study Skills<\/strong>
\nThis course will enable students to assess their current study skills and plan for improvement. Students will practice time-management techniques for successful studying. Students will learn to develop powerful reading skills and practice memory techniques to enhance ability to learn and improve test performance. This course will also help students to develop specific study skills for mathematics and related subjects and implement an action plan to improve them.<\/p>\nOffice Environment and Structure<\/strong>
\nThis course introduces students to the dynamic workplace and the impact of economic globalization, changing technology, and workplace diversity on the office manager. Job outlook, job titles, and employment by specialty area are included. Workplace organization including the types of business organizations, organizational structure, and organizational culture is presented. Qualifications of an effective office manager and qualities necessary for success are examined.<\/p>\nBusiness Etiquette<\/strong>
\nThis course describes the characteristics associated with being a professional. First impressions, a positive attitude, and a strong work ethic are covered. Creating an effective work environment, participating in professional organizations, and networking are also examined. Presenting an effective professional appearance is discussed. The course also covers several components of business etiquette, including general courtesy and manners, dining and restaurant etiquette, international customs and etiquette, introductions, and telephone etiquette.<\/p>\nTeam Building<\/strong>
\nThis course introduces teams and teamwork. It discusses the basic benefits of teams from an organizational viewpoint as well as for employees. Six fundamental types of teams are defined and explained. Methods of interacting and communicating successfully with diverse people are explored. Tasks of team leaders are outlined, and methods for leading a team are examined. The course describes responsibilities of team members and describes actions and attitudes for effectiveness in this role. Fundamental teamwork techniques are presented. The course closes with a discussion of team communication, including formal and informal communication channels and application of interpersonal skills to team environments.<\/p>\nSelf-Management<\/strong>
\nThis course discusses the value of managing yourself by setting long\u2010term and short\u2010term goals, aligning and adjusting your goals as needed, and staying motivated to achieve goals. It emphasizes the importance of taking care of yourself by maintaining your physical health and energy, managing relationships, and balancing work and home. Understanding types of stress and tips for preventing and coping with stress are also discussed. The course concludes with a discussion of strategies for managing your workspace, conducting a time audit, planning and organizing assignments, and time management.<\/p>\nWorkplace Ethics<\/strong>
\nThis course focuses on how to work ethically as an office manager. The first section introduces business ethics and basic ethical concepts and terms. The second section describes seven characteristics of ethical organizations that students can use to assess potential employers. Practical tools for making ethical decisions follow, including the idea of constructing an ethical road map and a process for ethical decision making. The course closes with a discussion of characteristics of ethical office managers, such as confidentiality, honesty, and loyalty.<\/p>\nSemester 2<\/strong>
\nLeadership Development<\/strong>
\nThis course opens by defining leadership and distinguishing it from management. It then provides three cases of effective business and government leaders. The second section briefly introduces four prominent leadership theories. The third describes common leadership styles; the fourth, important leadership traits. The course concludes with a set of guidelines for being an effective leader.<\/p>\nCustomer Service<\/strong>
\nThis course discusses the importance of an organization\u2019s commitment to customer service. It examines customer service skills and strategies. Advice on handling difficult customer service situations is also presented.<\/p>\nWritten Communication<\/strong>
\nThis course discusses preparing and developing effective communication. The course describes how the use of a writing process assists in the creation of effective messages. Appropriate guidelines for the preparation of e\u2010mail, letters, memos, and reports are included.<\/p>\nVerbal Communication and Presentations<\/strong>
\nThis course describes effective verbal communication. The first part of the course focuses on developing the ability to listen carefully to others, the skills to carry on an effective conversation, an awareness of the import of nonverbal communication for oneself and others, and the ability to speak articulately. The second part thoroughly covers essential telephone skills such as answering appropriately, screening calls, managing calls on hold, transferring calls, and speaking effectively when placing calls and leaving messages. The last part of the course is devoted to key aspects of business presentations: planning, researching, and writing them; preparing visuals; practicing and preparing to present; and delivery.<\/p>\nGlobal Communications Technologies<\/strong>
\nThis course provides an overview of telecommunication technologies students are likely to use or encounter in the workplace, describing them and explaining ways administrative professionals are likely to use them. Topics include mobile devices such as intelligent mobile hotspots and mobile apps, business and professional uses of social networking sites, and cloud computing. The course then examines the topics digital security threats and identity theft. It closes with a brief discussion of etiquette for mobile phones, instant messaging, and e\u2010mail.<\/p>\nRecords Management<\/strong>
\nThis course discusses methods of managing paper records. It explains the value of records to the\u00a0organization and he necessity for records to be findable, confidential, and safe. The course describes\u00a0equipment and supplies used in filing and procedures to help ensure a record is filed properly. The\u00a0course\u00a0covers alphabetic indexing rules in detail; these rules are compatible with those of ARMA\u00a0International, on which most organizational systems are based. The course concludes with a\u00a0description of four commonly used records storage systems: alphabetic, subject, numeric, and\u00a0geographic.<\/p>\nSemester 3<\/strong>
\nProject Management<\/strong>
\nThis course provides students with baseline knowledge of the tools and techniques required to manage projects. This course gives students a comprehensive foundation in project management and organizational management that applies to not-for-profit, for-profit and government organizations of all sizes.<\/p>\nElectronic Records Management<\/strong>
\nThis course discusses the important topic of properly managing electronic and microfilm records. An electronic record is defined as a record stored on electronic storage media that can be accessed or changed. The course provides guidance for organizing files on the computer and a detailed introduction to databases. It outlines a system for managing image files. The course closes with a discussion of records retention, transfer, and disposal.<\/p>\nPersonal Finance and Investment Strategies<\/strong>
\nThis course introduces several basic topics in personal finance, beginning with developing a financial plan and making a budget. It covers essentials of checking and savings accounts. Next, the course moves to the concept of investing versus saving. It details the main types of retirement plans and gives an overview of stocks, bonds, and mutual funds. Payroll deductions are covered briefly. The following section discusses credit, credit cards, and managing credit. The course closes by introducing three types of financial statements that administrative professionals frequently need to prepare: a balance sheet, an income statement, and a cash flow statement.<\/p>\nMeeting and Event Planning<\/strong>
\nThis course lists the qualities of effective meetings and appropriate reasons for calling a meeting. It describes common types of workplace meetings and discusses the roles and responsibilities of the executive, leader, administrative professional, and participants in making a meeting successful. The course closes with a brief section on conferences and conventions and the administrative professional\u2019s responsibilities before, during, and after these events.<\/p>\nTravel Arrangements<\/strong>
\nThis course covers various arrangements administrative professionals may need to make for executives traveling domestically or internationally, including air travel; ground, car, and rail travel; and hotels. It outlines special concerns for international trips, such as cultural differences, passports and visas, health documents and precautions, and foreign currency. The course discusses typical tasks such as scheduling appointments and meetings, preparing and organizing materials, and determining procedures to follow in the executive\u2019s absence. It explains how to create an itinerary and an expense report.<\/p>\nPostal and Shipping Services<\/strong>
\nThis course discusses an important responsibility of the administrative professional, handling mail. It provides detailed guidance on preparing and sending mail as well as handling incoming mail, including sorting, reviewing, and annotating. The chapter describes classes of Mail and services. The second part of the course provides information about office copiers, shredders, and fax machines, which are used in working with mail as well as for other functions.<\/p>\nJob Search Skills and Career Advancement<\/strong>
\nThis course prepares students to seek and obtain a job as an administrative professional. After assessing their skills, abilities, and interests, students learn about making a job search plan and resources for finding jobs, including strategies for a difficult economy. The course describes how to prepare three types of resumes, as well as letters of application and follow\u2010up letters. It emphasizes the usefulness of an online portfolio or personal website to showcase their capabilities. Much of the course is devoted to the interview process, particularly how to be properly and thoroughly prepared. The course closes with a brief section on starting strong in a new job and handling job changes.<\/p>\n<\/li>
<\/p>\n
![\"r_banner1\"](\"http:\/\/nativetc.com\/website\/wp-content\/uploads\/2013\/04\/r_banner1.jpg\")
<\/p>\n